Bet365 Privacy Policy

What Personal Data Is Collected

Bet365 collects personal information that users provide directly when registering or using the platform. This may include:

• Full name and date of birth
• Contact details such as email address, phone number, and residential address
• Government-issued identification documents for Know Your Customer (KYC) verification
• Financial information including bank account or payment card details
• Device identifiers, IP addresses, and browsing behaviour on the platform
• Transaction records and account activity

Purpose of Collection

Personal data is collected for the following purposes:

• Creating and managing user accounts
• Verifying identity in compliance with anti-money laundering (AML) and KYC requirements
• Processing deposits, withdrawals, and other financial transactions
• Delivering customer support and resolving disputes
• Complying with legal and regulatory obligations
• Improving platform functionality and user experience

Technical and Organisational Protection Measures

The platform employs a range of measures to safeguard personal information:

• Encryption of data during transmission using industry-standard Secure Socket Layer (SSL) technology
• Restricted access to personal data, limited to authorised personnel only
• Regular security audits and vulnerability assessments
• Secure data storage infrastructure with access controls and monitoring
• Staff training on data protection responsibilities

User Rights

Users have the following rights in relation to their personal data:

• Right to Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request the correction of inaccurate or incomplete data.
• Right to Deletion: Users may request the deletion of their personal data, subject to legal retention obligations.
• Right to Restriction: Users may request that processing of their data be limited in certain circumstances.
• Right to Portability: Users may request that their data be transferred in a structured, commonly used format.

Compliance with Indian Law

The collection and processing of personal data is conducted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable data protection regulations in India. The platform is committed to upholding the privacy rights of all users in India.

Personal information collected from users is processed for clearly defined, lawful purposes. The platform does not use personal data in any manner that conflicts with the stated purposes at the time of collection.

Primary Uses of Personal Information

• Account Services: Personal data is used to register, verify, and manage user accounts, and to ensure secure access to the platform.
• Financial Transactions: Information related to deposits, withdrawals, and betting activity is processed to complete transactions accurately and securely.
• Customer Support: User data may be accessed by authorised support staff to address queries, resolve disputes, and provide assistance.
• Service Improvement: Aggregated and anonymised data is analysed to identify areas for platform enhancement and to improve the overall user experience.
• Marketing Communications: With explicit user consent, personal data may be used to send promotional offers, updates, and notifications relevant to the user’s activity. Users may opt out of marketing communications at any time.
• Analytics and Reporting: Usage data is analysed to understand user behaviour, improve navigation, and optimise services.
• Regulatory Compliance: Personal information is processed as required by applicable laws, including identity verification, fraud prevention, responsible gambling obligations, and anti-money laundering procedures.

Principles of Lawful Processing

All data processing activities are carried out in accordance with the following principles:

• Lawfulness and Transparency: Data is processed on a legitimate legal basis, and users are informed of the purposes at the time of collection.
• Purpose Limitation: Data is not used for purposes beyond those stated in this document without prior user consent.
• Data Minimisation: Only the data necessary for the stated purpose is collected and processed.
• Accuracy: Steps are taken to ensure that personal data remains accurate and up to date.
• Storage Limitation: Personal data is retained only for as long as necessary to fulfil the stated purpose or as required by law.
• Integrity and Confidentiality: Appropriate technical and organisational measures are in place to protect data from unauthorised access, loss, or destruction.

How to Access Personal Data

Users may submit a request to access the personal information held about them by contacting the customer support team through the official website. Upon verification of identity, the relevant data will be provided within a reasonable timeframe, as required by applicable law.

Correcting Personal Information

If a user believes that any personal data held by the platform is inaccurate, incomplete, or outdated, a correction request may be submitted through the account settings or via the customer support team. The platform will review and update the relevant records promptly upon confirmation.

Requesting Deletion of Personal Data

Users may request the deletion of their personal data by contacting the support team directly. The platform will process such requests in accordance with applicable legal obligations. In certain circumstances, some data may be retained to comply with regulatory requirements, resolve disputes, or prevent fraud, even after a deletion request has been submitted.

Consent to Security Checks and Payment Data Processing

By using the platform, users consent to the following:

• The conduct of identity verification and security checks as part of the account registration and ongoing compliance process.
• The processing of payment-related information by authorised third-party payment service providers for the purpose of completing financial transactions.
• These providers are bound by contractual obligations to handle payment data securely and in compliance with applicable data protection standards.

Age Restriction Policy

The platform is intended exclusively for individuals who are 18 years of age or older. Access to the services, including account registration, betting, and participation in any online games, is strictly prohibited for persons under the age of 18.

Limitations of Age Verification

The platform is not able to independently confirm the age of a user without the submission of valid government-issued identification documents. Users are required to provide accurate information during registration, including their date of birth. The platform reserves the right to request documentary proof of age at any stage.

Handling of a Minor’s Data

If a parent or legal guardian believes that their child has registered on the platform or provided personal information without appropriate consent, they should contact the customer support team immediately. Upon receipt of such a request and confirmation of the relevant facts, all personal data associated with the minor’s account will be permanently deleted from the platform’s systems, and the account will be closed without delay.

Processing in Other Countries

Personal data collected through the platform may be transferred to, stored in, or processed in countries other than India, in locations where Bet365’s business partners, service providers, and operational teams are based. This includes countries that may have data protection laws different from those applicable in India.

Consent Through Use of the Platform

By accessing and using the platform, users acknowledge and consent to the transfer of their personal data to jurisdictions outside India for the purposes described in this document. Such transfers are carried out solely to fulfil the services provided and to meet applicable legal obligations.

Confidentiality Obligations of Partners

All third-party partners and service providers who receive personal data in connection with international transfers are required to maintain strict confidentiality standards. Contractual arrangements are in place to ensure that personal information is handled with the same level of care and security as applied by the platform itself, regardless of where the data is processed.

Scope and Application

This disclaimer applies to all users who have accepted this Privacy Policy, including through registration, written acceptance, or continued use of the platform. The act of accepting this policy, by any of the above methods, constitutes the user’s acknowledgment of its terms and their legal effect.

Modification of Rights and Obligations

The legal disclaimer contained within this document may alter the scope, interpretation, or practical effects of the rules set out herein. Users are advised to read this section carefully, as it may affect the extent of obligations and rights that would otherwise apply under this Privacy Policy.

No Waiver of Regulatory Obligations

Nothing in this disclaimer limits or removes the platform’s obligations under applicable Indian law, including obligations arising from the Information Technology Act, 2000, or any other relevant regulatory framework. The platform reserves the right to disclose personal information as required by law, court order, or regulatory direction, irrespective of the user’s preferences.

What Are Cookies

Cookies are small text files that are stored on a user’s device when they visit a website. These files allow the website to recognise the device on subsequent visits and to store certain preferences or activity data. Cookies do not contain personally identifiable information on their own, but may be associated with a user’s account when they are logged in.

How Cookies Are Used on This Platform

The platform uses cookies for the following purposes:

• Statistical Analysis: To collect aggregate data on how users interact with the website, including pages visited, time spent, and navigation paths.
• Behavioural Analysis: To understand usage patterns and identify areas of the platform that may require improvement.
• Personalisation: To remember user preferences, language settings, and account-related configurations for a more consistent experience.
• Platform Improvement: To test new features, measure performance, and refine the website based on observed usage data.

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to one year from the date of the user’s most recent visit, unless deleted by the user prior to that date.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling cookies may affect the availability or functionality of certain features on the platform. Users are advised to consult their browser’s help documentation for guidance on cookie management.

Agreement Through Use

By accessing or using any part of the Bet365 platform, including browsing the website, registering an account, or placing a wager, users are deemed to have read and fully accepted the terms of this Privacy Policy. This acceptance is a condition of use and applies to all individuals who interact with the platform.

Prevailing Version

The current version of this Privacy Policy, as published on the official website, supersedes all previous versions. In the event of any inconsistency between this version and any prior iteration of the policy, the current version shall take precedence. Users are encouraged to review this document periodically to remain informed of any updates.

Amendments to This Policy

The platform reserves the right to update or revise this Privacy Policy at any time. Where changes are made, the updated document will be published on the website with a revised effective date. Continued use of the platform following the publication of any amendments constitutes acceptance of the revised policy.

Circumstances Under Which Data Is Shared

Personal information may be disclosed to third parties in the following circumstances:

• Legal Obligations: When disclosure is required by applicable law, court order, or the directive of a competent regulatory authority in India or abroad.
• Dispute Resolution: When sharing is necessary to investigate, prevent, or resolve disputes, fraudulent activity, or violations of the platform’s terms and conditions.
• Contractual Arrangements: When third-party service providers are engaged to perform functions on behalf of the platform, such as payment processing, identity verification, data hosting, or customer support.

Identification of Third Parties

The categories of third parties with whom personal data may be shared are listed on the official website where applicable. In cases where a specific third party is not listed, users will be informed of the purpose and scope of any such data sharing prior to or at the time of disclosure, to the extent permitted by law.

Consent Through Provision of Data

By submitting personal information to the platform and continuing to use the services, users provide their informed consent to the sharing of that data with third parties as described in this section. Users who do not consent to such sharing are advised to refrain from using the platform or to contact the support team to discuss available options.

Presence of Third-Party Links

The platform may contain hyperlinks to external websites operated by third parties. These links are provided for informational or navigational purposes only and do not constitute an endorsement of the content, products, or services offered by those websites.

No Responsibility for External Data Practices

Bet365 has no control over the privacy practices, data collection methods, or content of any external websites linked from the platform. Each third-party website operates under its own privacy policy, and the platform bears no responsibility for the manner in which those sites collect, store, or use personal data.

User Caution Advised

Users are advised to exercise caution when navigating away from the platform and to review the privacy policies of any external websites they visit. The protections described in this document apply solely to data collected and processed by the platform and do not extend to any third-party websites or services.