Responsible Gaming at Bet365

All forms of gambling carry an inherent risk of financial loss. It is important to treat betting as a form of entertainment, not as a source of income or a way to recover past losses.

Bet365 supports players in maintaining healthy boundaries through practical tools and clear policy guidelines. Below are the core principles to follow for a safe and enjoyable experience:

• Set a fixed budget before you begin and never exceed it
• Only use funds you can afford to lose
• Avoid chasing losses; accept them as part of the activity
• Keep track of the time and money spent on gambling
• Take regular breaks to maintain perspective
• Use the deposit limits and session limits available on the platform
• Keep gambling separate from your daily financial responsibilities
• Seek support if betting starts to feel compulsive or uncontrollable

These principles help protect your financial stability and allow you to play responsibly over the long term.

Gambling addiction can develop gradually and is not always easy to identify in its early stages. Being aware of the warning signs is the first step towards addressing the issue.

The following indicators may suggest a gambling problem:

• Spending more money or time on gambling than originally planned
• Feeling restless or irritable when attempting to reduce or stop gambling
• Returning to gambling after losing money in an attempt to recover losses
• Concealing gambling habits from family members or close friends
• Borrowing money or selling possessions to fund gambling activity
• Neglecting work, studies, or personal responsibilities due to betting
• Experiencing persistent thoughts about gambling throughout the day
• Using gambling as a way to cope with stress, anxiety, or emotional distress
• Failed attempts to cut back on or stop gambling despite wanting to
• Continuing to gamble despite awareness of the negative consequences it causes

Gambling addiction is a serious condition that can affect mental health, relationships, and financial stability. If you recognise these signs, seeking help promptly is strongly advised.

Combating betting addiction requires consistent effort, self-awareness, and access to the right support. The following recommendations can help you regain control:

• Use deposit limits on your account to cap the amount you can wager within a set period
• Activate session time limits to control how long you spend on the platform
• Take advantage of the self-exclusion option to temporarily or permanently restrict access to your account
• Avoid gambling as a way to manage negative emotions or personal stress
• Speak openly with a trusted friend or family member about your concerns
• Keep a personal log of your gambling activity to identify problematic patterns
• Remove saved payment details from your account to reduce impulsive deposits
• Seek professional counselling from a certified addiction therapist
• Contact dedicated gambling support helplines available in India for free guidance
• Review your gambling activity regularly using the account history tools available on the platform

These steps are available to all players and are designed to support responsible gambling habits before issues escalate.

If you or someone you know is struggling with gambling addiction, professional support is available. The following organisations provide confidential assistance to individuals affected by problem gambling in India:

• iCall (Tata Institute of Social Sciences): A mental health helpline offering counselling services. Available at icallhelpline.org
• Vandrevala Foundation Helpline: Provides free, 24/7 mental health support. Helpline number: 1860-2662-345. Available at vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A premier government institution in Bengaluru offering addiction treatment and counselling services. Available at nimhans.ac.in
• Alcoholics Anonymous India (Addiction Support Groups): Peer support groups that also address behavioural addictions including gambling. Available at aaindia.org
• Parivarthan Counselling, Training and Research Centre: Provides counselling and emotional support services. Helpline: +91-7676602602. Available at parivarthan.org

All of the above services are confidential and accessible to individuals across India seeking help with addiction.

If you are concerned about your gambling behaviour, the Bet365 support team is available to assist you. The team can help you activate responsible gambling tools, discuss your account settings, or connect you with additional resources.

You can reach Bet365 customer support through the following channels:

• Live Chat: Available directly on the Bet365 website and mobile app for immediate assistance
• Email Support: Send your query to the official support email address listed in the Help section of the platform
• Help Centre: Access the comprehensive FAQ and self-help section available on the Bet365 website at any time
• In-App Support: Use the support feature within the Bet365 mobile application for account-specific queries

The support team is trained to handle sensitive enquiries with discretion and care. All communications regarding responsible gambling are treated with strict confidentiality.